Machine Down? Start Here
Need help with your machine? Contact our support team quickly by phone, email, or the form below. Submitting the form creates a support ticket automatically.
Looking for a new control? Please email sales@machmotion.com or ask for sales when calling in.
Support Ticket
Complete the form and a ticket will automatically be created. One of our techs will contact you as quickly as possible.
Depending on your request, the support tech may reply through email. If you need a return call instead, please state that in the details field.
Coverage Options
MachMotion offers multiple support options to help customers maximize uptime and get the level of service that fits their operation.
Free Lifetime Support
Paid Support Plan Comparison
Upgrade to a paid plan for faster response times, priority queueing, and dedicated support hours.
| Feature | Standard | Priority | Premier |
|---|---|---|---|
| Annual cost | Included | $1,250 / yr | $2,500 / yr |
| Callback response | 4 hours | 1 hour | 30 minutes |
| Dedicated support time | 1 hr / call | 2 hrs / call | Unlimited |
| Priority queue | — | Yes | Yes |
| After-hours support | — | — | Yes |
| On-site discount | — | 10% | 20% |
| Included remote sessions | As needed | 8 / yr | Unlimited |
Contact support@machmotion.com to purchase or upgrade a support plan.
Please Note
Observed Holidays
Additional Closures
If a holiday falls on a Saturday, MachMotion will be closed the Friday before. If a holiday falls on a Sunday, MachMotion will be closed the Monday after.
Contact Information
MachMotion
14518 County Road 7240
Newburg, MO 65550 USA
573-368-7399
support@machmotion.com
Monday – Friday, 8:30 AM – 4:30 PM CST
Ready When You Are
Tell us what machines you're running and what's failing. We'll give you a straight answer: retrofit, repair, or replace the machine based on what actually makes sense for your shop.
